Q.ai App Closure: What You Need to Know

Q.ai ceased its services on December 29, 2023.

All funds have been sent back to users with account balances. If for any reason you haven't received your funds by January 5, 2024, please reach out to us immediately by emailing support@tryq.ai.

Accessing 2023 Tax Docs

If you invested with Q.ai in 2023, you will need to access your 1099 tax form when it becomes available in February 2024. Follow these instructions to create a login with Apex Clearing.

Frequently Asked Questions

We understand that you may have several questions about this closure. Here are some common questions and answers to provide further clarity:

Will Q.ai be removed from the app store?

Yes, Q.ai will be available in the App Store and Google Play Store until January 16, 2024. By this date, all accounts will have been liquidated, and cash will have been returned to you. Funds will be sent to the user through the connected bank account or in the form of a paper check sent by mail if a user does not have a connected bank account.

Please note that the app will not be accessible in February 2024 when tax documents for investments are distributed by Apex Clearing. You will need to create an account with Apex Clearing in order to download your 1099 for the 2023 tax year.

When will I get my money back?

All funds have been sent back to users with account balances. If for any reason you haven't received your funds by January 5, 2024, please reach out to us immediately by emailing support@tryq.ai.

What happens if funds are not showing up in my bank account?

If you haven't received your funds by January 5, 2024, please contact us at support@tryq.ai, and our support team will assist you.

Please note, our support team will only be available until January 16, 2024.  For any inquiries regarding your account after that time, please contact Apex Clearing by calling 214-765-1009 or emailing bdwacct@apexclearing.com.

Where can I find my 2023 tax documents?

To ensure you have continued access to your account balance and 2023 tax documents, please create an Apex User ID using your Q.ai account number. Follow these instructions to set up your Apex Clearing login and click this link to get started. Your 2023 tax documents will be available in mid-February, and this new login with Apex Clearing will be essential for accessing them.

Thank You

We sincerely thank you for being a part of the Q.ai community, and we apologize for any inconvenience this closure may cause. We appreciate your patronage and thank you for your support throughout this process.